Effective date: 12 August 2026
QVAULT respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how QVault S.A., trading as QVAULT (“QVAULT”, “we”, “us”, or “our”), collects and uses personal information when you visit qvaultwallet.com, contact us, or submit a business or sales inquiry.
1. Information We Collect
Information you provide
When you contact QVAULT or submit a sales inquiry, we may collect:
- First name
- Surname
- Company name
- Mobile number
- Email address
- Information you provide in correspondence with us
Please do not submit private keys, seed phrases, recovery phrases, passwords, authentication codes, or other wallet credentials through our website or email.
Technical information
When you visit our website, our website infrastructure and service providers may automatically process limited technical information such as:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Security and diagnostic information
This information may be used to operate, secure, maintain, and improve the website.
2. How We Use Your Information
We may use personal information to:
- Respond to inquiries
- Contact prospective merchants, customers, developers, and partners
- Assess business and payment-processing requirements
- Provide information about QVAULT products and services
- Provide technical or commercial support
- Operate and secure our website
- Detect fraud, abuse, or security incidents
- Maintain appropriate business records
- Comply with legal and regulatory obligations
We process information only where we have an appropriate legal basis, which may include your consent, taking steps at your request before entering into an agreement, our legitimate business interests, or compliance with legal obligations.
3. Self-Custodial Wallets
QVAULT is designed around a self-custodial wallet model.
Where self-custodial functionality is provided, users retain control of their private keys and digital assets. QVAULT should not be understood as taking custody of digital assets solely by providing self-custodial wallet technology.
Public blockchain transactions may be visible on the relevant blockchain and can include wallet addresses, transaction identifiers, asset transfers, and transaction timestamps.
Never send QVAULT your private key or recovery phrase through a website form, email, social media message, or ordinary support communication.
4. Merchant and Payment Information
Businesses applying for payment-processing or merchant services may be asked to provide additional business, ownership, licensing, compliance, transaction, or verification information.
Any additional information required during merchant onboarding will depend on the relevant service, jurisdiction, payment provider, processor, acquiring arrangement, merchant category, and applicable legal requirements.
Submitting a sales inquiry does not constitute approval for payment processing.
5. Sharing of Information
We do not sell personal information to advertisers.
We may share information where reasonably necessary with service providers that assist us with services such as:
- Website hosting
- Cloud infrastructure
- Email and communications
- Security
- Compliance and verification
- Payment processing
- Fraud prevention
- Professional and legal services
We may also disclose information where required by law, regulation, valid legal process, or where reasonably necessary to protect QVAULT, our customers, or our services.
6. International Processing
QVAULT may use service providers located in different countries. Personal information may therefore be processed outside the country in which it was collected.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, regulatory, accounting, security, or contractual requirements.
Information that is no longer required may be deleted, anonymised, or securely disposed of.
8. Security
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, loss, alteration, or misuse.
No internet service, electronic storage system, payment network, or blockchain network can be guaranteed to be completely secure.
9. Your Rights
Depending on your location, you may have rights relating to your personal information, including the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion where applicable
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request portability where applicable
- Complain to an appropriate data protection authority
To exercise a privacy right, contact support@qvaultwallet.com.
We may need to verify your identity before completing certain requests.
10. Cookies
QVAULT may use cookies and similar technologies required for website functionality, security, preferences, and, where enabled, analytics.
For further information, please see our Cookie Policy.
11. Third-Party Services
Our website may contain links to external websites, payment providers, social platforms, blockchain services, or other third-party services.
QVAULT is not responsible for the privacy practices of third parties. Their own privacy policies and terms apply when you use their services.
12. Changes to This Policy
We may update this Privacy Policy as QVAULT’s website, products, services, or legal requirements change.
The effective date at the top of this page will be updated when material changes are made.
13. Contact
For privacy questions or requests, contact:
QVAULT
Website: qvaultwallet.com
Email: support@qvaultwallet.com